I’ve been told I like to complain a lot. And I take issue with that critique. Perhaps, I want to complain that I’m being critiqued for complaining too much. Because how is the world ever meant to improve if I am not complaining?

Today, I’m sharing the top 5 worst experiences I’ve ever had as a consumer, what not to do to your customers, and how to delight your customers instead.

“How can you surprise your audience?”

IN THIS EPISODE

  • The top 5 worst consumer experiences I’ve ever had and why.
  • Unacceptable customer service behaviors.
  • Inspiration for you on how to treat your customers.
  • Why delighting your customers is essential for word of mouth referrals.
  • Mapping out your consumer journey and how this helps.
  • The value of touch points.
  • Bonus gifts and a gift for you!

Connect with James 

Website: jamespatrick.com

Instagram: @jpatrickphoto

Text me marketing questions @: 480-605-3254 

Share this podcast with a friend and remember to leave a 5-star review! 

For more, visit jamespatrick.com

Check out this episode!